gcash game Privacy Policy — How We Handle Your Personal Data in the Philippines

When you register an account on gcash game, we collect the personal information you provide during the sign-up process, including your full name, date of birth, email address, and mobile number. We also collect your GCash or Maya wallet details when you make a deposit or withdrawal, so that transactions can be processed accurately and securely. During identity verification, we may request a copy of a government-issued ID such as a Philippine passport, driver's licence, or SSS card to confirm that you meet the eligibility requirements for our platform. We collect this information because it is necessary to operate a licensed gaming platform responsibly and in compliancewith applicable Philippine regulations. In addition to information you provide directly, we also collect technical data such as your IP address, device type, browser version, and session activity logs when you use our platform. This technical data helps us detect suspicious activity, prevent fraud, and ensure that our services remain stable and secure for all registered members across the Philippines.

We may also collect information about your gaming activity on the platform, including bet history, deposit and withdrawal records, game session durations, and any communications you send to our support team. This activity data is used to manage your account, resolve disputes, and fulfil our responsible gaming obligations. We do not collect any information beyond what is reasonably necessary for these purposes, and we do not purchase or obtain personal data about you from unrelated third-party sources. All data collection practices described in this policy apply equally to players accessing gcash game via mobile browser or any other supported device in the Philippines.

The personal information we collect is used primarily to create and manage your gcash game account, process your deposits and withdrawals through GCash or Maya, verify your identity, and provide customer support when you need it. We also use your data to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our terms or policies. Where you have opted in, we may send you promotional messages about offers available on the platform, but you can withdraw this consent at any time through your account settings. Your data is never sold to third-party advertisers or marketing companies, and we do not share it with unrelated businesses for their own commercial purposes.

In certain circumstances, we are required by Philippine law or regulatory authorities to disclose personal information. This includes situations where we receive a valid legal order, where we are required to report suspicious transactions under anti-money laundering regulations, or where disclosure is necessary to protect the safety of our users or the integrity of the platform. We may also share limited data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary for them to perform their specific function. All such third-party partners are contractually required to handle your data securely and in accordance with applicable data protection standards in the Philippines.

As a registered member of gcash game based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request that we correct any inaccurate or incomplete information associated with your account. If you believe that we are processing your data in a way that is not consistent with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with us directly, and we will investigate and respond within a reasonable timeframe. These rights are provided in line with the Data Privacy Act of 2012 and its implementing rules and regulations, which govern how personal information must be handled by organisations operating in the Philippines.

You also have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, or when you withdraw your consent and there is no other legal basis for continued processing. However, please note that some data may need to be retained for a defined period to comply with our legal and regulatory obligations, even after your account is closed. If you wish to exercise any of your data rights, you can contact us using the details provided on this platform, and we will guide you through the process. For more information about how your account is managed, you may also visit our FAQ page.